Privacy Policy - West Avion

Introduction

West Avion ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website westavion.com or use our residential solar panel installation services.

Information We Collect

Personal Information

We may collect the following personal information from you:

Name and contact details (email address, phone number, postal address)
Information provided through contact forms or consultation requests
Property information relevant to solar panel installation assessments
Communication preferences and correspondence history
Payment and billing information when you engage our services

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser information
Device type and operating system
Pages visited and time spent on our website
Referring website addresses
Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

To provide and deliver our residential solar panel installation services
To respond to your inquiries and consultation requests
To communicate with you about our services, updates, and promotional offers
To process payments and manage billing
To improve our website functionality and user experience
To comply with legal obligations and enforce our terms
To conduct energy assessments and system design for your property

Legal Basis for Processing

Under UK data protection laws, we process your personal information based on:

Consent: You have given clear consent for us to process your personal data for specific purposes
Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
Legal obligation: Processing is necessary for us to comply with the law
Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests

Disclosure of Your Information

We may share your personal information with:

Service providers and contractors who assist in delivering our services
Solar panel manufacturers and suppliers as necessary for installations
Professional advisors including lawyers, accountants, and insurers
Regulatory authorities when required by law
Financing partners if you pursue solar financing options

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure socket layer (SSL) encryption for data transmission
Restricted access to personal information on a need-to-know basis
Regular security assessments and updates
Staff training on data protection and privacy practices

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Under UK data protection laws, you have the following rights:

Right of access: You can request copies of your personal information
Right to rectification: You can request correction of inaccurate or incomplete information
Right to erasure: You can request deletion of your personal information
Right to restrict processing: You can request limitation on how we use your information
Right to data portability: You can request transfer of your information to another organization
Right to object: You can object to processing of your personal information
Rights related to automated decision-making: You have rights regarding automated decision-making and profiling

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy regularly.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

West Avion
707 London Rd, Bridgeton
Glasgow G40 3AS
United Kingdom
Phone: +44 141 556 7600
Email: info@westavion.com

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk